Same-Day
Delivery
Hands-Free
Travel

Order

7 steps to order

1. You are in

2. From

3. To

4. Baggage information

Other Items +

5. Your information

Select your gender

Select app for contact

6. Delivery information

Check-out time*

Collection Time

Check-in time *

Delivery time

Price

Pricing

Basic

Haneda Narita Kansai (KIX) Between Hotels
Handbags 500 800 650 500
Carry-on size 1,500 1,900 1,700 1,500
Check-in size 2,000 2,400 2,200 2,000
Others (Snowboards etc.) 3,500 3,900 3,700 3,500
※Only those who ordered “Suitcases" can apply for “Handbags”.

Additional Service

Insurance(Up to ¥300,000) 200/Items
Book Today(Only Chat order) 500/Items
Storage (one-night) 1,000/Items
Collecting by hand (Apartments) 3,000/Times

Insurance(Up to ¥300,000)

200/Items

Book Today(Only Chat order)

500/Items

Storage (one-night)

1,000/Items

Collecting by hand (Apartments)

3,000/Times
You can get up to 300,000 yen coverage for the insurance.
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Travellers

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How to Use
Airporter

Step1

Request a Pickup

Step2

Leave baggage

Step3

Pick up baggage

Step1

Request a Pickup

Step2

Leave baggage

Step3

Pick up baggage

Order

We CAN handle
these items

Max 160 cm in length

Overall dimensions (height+length+width) must not exceed 160 linear cm (=63 inches).

Max 30kg in Weight

A baggage must not exceed 30kg.

Value under JPY 100,000 per bag

The value of a bagggge must not exceed JPY 100,000.

Order

We CAN’T handle
these items

Valuables

Wallets (Cash and Credit cards) Identification cards (Passports) Jewelry (Diamonds and Pearls)

Hazardous Material

Flammable materials (Fireworks) Poisons (those prohibited by Japanese law)

Animals

All animals including pets (dogs and cats), insects, reptiles, fish. In addition, poisonous plants.

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Notes

Negotiable

Handling of following items may vary depending on the carrier used. Large items / Temperature-sensitive items

Compensation

Damaged or lost items are subject to warranty. The amount of compensation may be different depending on the carrier used. Please note that compensation does not apply to loss or damage resulting from pre-existing defects, unforeseeable natural disasters, natural wear and tear, force majeure etc.

Cancellation Policy

Upon cancellation of a reservation, customers will be charged a cancellation fee as below:
Cancellation on the day before the designated day: 50%.
Cancellation on the designated day: 100%.
Cancellation without prior notice: 100%.