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Same-Day
Delivery
Hands-Free
Travel

Order

7 steps to order

1. You are in

2. From

3. To

4. Baggage information

Other Items

5. Option

Pay ¥200, get ¥300,000 protection

6. Your information

Select your gender

Select app for contact

7. Delivery information

Check-out time*

Collection Time

Check-in time *

Delivery time

Price

Pricing

Basic

Suitcase

Suitcase

¥2,500
Handbag

Handbag

¥500
Others

Others

¥3,500
*Handbags are carried when you request a pickup of 1 or more suitcases.

Additional Service

From/To Apartment(Airbnb)
Apartment

Apartments

+¥3,000
/Order
From/To Narita Airport
Narita

Narita Airport

+¥300
/Items
Overnight baggage storage
Storage

Storage

+¥1,000
/Night
For your peace of mind
Insurance

Insurance

+¥200
/Items
You can get up to 300,000 yen coverage for the insurance.
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Travellers

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Media

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How to Use
Airporter

Step1

Request a Pickup

Step2

Leave baggage

Step3

Pick up baggage

Step1

Request a Pickup

Step2

Leave baggage

Step3

Pick up baggage

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We CAN handle
these items

Max 160 cm in length

Overall dimensions (height+length+width) must not exceed 160 linear cm (=63 inches).

Max 30kg in Weight

A baggage must not exceed 30kg.

Value under JPY 100,000 per bag

The value of a bagggge must not exceed JPY 100,000.

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We CAN’T handle
these items

Valuables

Wallets (Cash and Credit cards) Identification cards (Passports) Jewelry (Diamonds and Pearls)

Hazardous Material

Flammable materials (Fireworks) Poisons (those prohibited by Japanese law)

Animals

All animals including pets (dogs and cats), insects, reptiles, fish. In addition, poisonous plants.

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Notes

Negotiable

Handling of following items may vary depending on the carrier used. Large items / Temperature-sensitive items

Compensation

Damaged or lost items are subject to warranty. The amount of compensation may be different depending on the carrier used. Please note that compensation does not apply to loss or damage resulting from pre-existing defects, unforeseeable natural disasters, natural wear and tear, force majeure etc.

Cancellation Policy

Upon cancellation of a reservation, customers will be charged a cancellation fee as below:
Cancellation on the day before the designated day: 50%.
Cancellation on the designated day: 100%.
Cancellation without prior notice: 100%.